Active delivery
Contact your store’s dispatch team first
For a live route, customer, delivery, or safety issue, stop and contact your dispatcher or store manager. They can see the current route and make store-level decisions immediately.
PURP Driver app support
For sign-in, location, notifications, maps, photo uploads, or an app error, email hi@purpco.com. We’ll help you or connect with your retailer’s administrator.
Email PURP supportWhat to include
- Your retailer and store location.
- Your work email address, phone model, and iOS or Android version.
- What you were trying to do, what the app showed, and approximately when it happened.
- The PURP Driver app version shown in the app, if available.
Keep private information private.
Never email your password, multi-factor code, customer information, or delivery-proof photos.
Privacy questions
Read the PURP Driver Privacy Policy. For access, correction, deletion, or other privacy requests, email privacy@purpco.com.